Knowledge Management: A Case Study of the U.S. Social Security Administration

Document Type : Original Article

Authors

1 PhD Candidate in Educational Sciences, Islamic Azad University, Ardebil Province, Educational Supervisor of Sabalan Hospital, Treatment Management, Ardebil Province, Social Security Organization (Corresponding Author)

2 Assistant professor, Educational Science Group, Ardebil Azad University

3 Associate professor, Educational Science Group, Ardebil Azad University

Abstract

Objective: Knowledge management can be a powerful tool for addressing the “graying of government” and other factors contributing to the loss of expertise in government organizations.
This paper presents a case study of knowledge management at the U.S. Social Security Administration and provides recommendations for how knowledge management might better
protect valuable knowledge resources.
A two-phase study was conducted of the Benefit Rate Increase/Premium Amount Collectible
(BRI/PAC), a core process at the U. S. Social Security Administration, where critical knowledge is at risk of being lost. The study suggests that knowledge sharing, training, and the overall development of a working environment conducive to knowledge management promise to enhance
performance of the BRI/PAC operation, at SSA. © 2001 Elsevier Science Inc. All rights reserved.
In its broadest sense, knowledge management (KM) is the ability to leverage intellectual
capital (knowledge) for achieving organizational goals. Organizations are realizing that their true
strength lies in the intellectual capital of their employees.

Keywords

Social Security Journal
Volume 16, Issue 4 - Serial Number 58
January 2021
Pages 173-212

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History

  • Receive Date: 07 April 2021
  • Revise Date: 18 May 2021
  • Accept Date: 23 May 2021

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