عنوان مقاله [English]
Objective: The outbreak of Corona virus has plunged the Social Security Organization into a new crisis and uncertainty, like other economic pillars. In line with its advocacy role, this organization has taken steps to control the spread and disruption of the transmission chain through serving Covid 19 patients, besides supporting workers, employers and professionals. The corona crisis, its scope and breadth, the variety of required services and the numerous demands of stakeholders make the management of the organization's performance subject to critical points of view. The purpose of this study is to identify and evaluate the executive actions of the Social Security Organization in the context of the Corona crisis.
Methodology: On the basis of the method of Text Mining, five actions including expansion of access to health services; temporary deferral of premium payment; facilitating the qualifying conditions of receiving unemployment insurance; expansion and facilitation of qualifying conditions to benefit from short-term benefits such as sickness compensation; as well as adjustment of administrative procedures and service delivery mechanisms were identified. To this end, performance management of the organization in times of corona crisis was analyzed through using the panda decision-making strategy; features of concluding, multiple feedback, speed of action and systematic attitude; in addition to four advantages of the strategy such as flexibility, acceptability, interaction- based and value-based principles.
Result: Since the performance management of organizations in crisis situations has not been evaluated so far, focused on comprehensiveness, the output of this article should be considered the as a great achievement in terms of knowledge management of the crisis situations.