Purpose: In the era of digital transformation and increasing environmental complexity,social insurance organizations are compelled to establish digital governance mechanisms and strengthen organizational capabilities to enhance performance. This study aimed to examine the impact of digital governance on organizational performance, considering the mediating roles of organizational agility and employees’ digital literacy at the headquarters of the Social Security Organization.
Method: This applied study employed a descriptive–correlational research design based on Structural Equation Modeling (SEM). The statistical population consisted of 1,200 employees working at the headquarters of the Social Security Organization. Based on the Krejcie and Morgan sample size table, a sample of 291 participants was selected using simple random sampling. Data were collected through a standardized questionnaire and analyzed using SmartPLS software. Construct validity was assessed through convergent and discriminant validity measures, while reliability was confirmed using Cronbach’s alpha and composite reliability indices.
Findings: The results indicated that digital governance has a positive and significant effect on organizational performance. Furthermore, organizational agility and employees’ digital literacy were found to play significant mediating roles in the relationship between digital governance and organizational performance.The findings suggest that digital governance improves organizational performance by enhancing flexibility, responsiveness, and adaptive capacity, as well as by strengthening employees’ digital competencies.
Conclusion: The systematic implementation of digital governance, coupled with investments in improving employees’ digital literacy and strengthening organizational agility, can significantly enhance the efficiency and effectiveness of the Social Security Organization. These findings provide a valuable basis for policymaking and strategic planning in support of digital transformation initiatives within social insurance organizations.